Datacomm Cloud Business services are supported by world class Data Center, Network Operation Center, Security Operation Center, Service Desk, and certified with ISO 27001:2013 for Information Security Management.
Datacomm Cloud Business infrasctructure resides on our Tier 3 Data Center. We implements Total Control Methodology (TCM) for all services that focusing on error/failure prevention and continous service improvement.
|Electricity, Mechanical & Environtment System||Fire Suppression & Fire Alarm System||Access Control & Surveillance System||External Power Support System||Network Connection & Cabling System|
|Main Distribution Panel||Intelligent Fire Alarm System||Biometric Access||High Output Diesel Generator||Netciti & PGASCOM - Network Connection|
|High Capacity UPS||Industry Grade Fire Supression System||Card Access||Battery Backup & Capacitor Bank||PT. Andhika Graha Teknindo - Cabling System|
|Precision Air Conditioner||Network Camera & CCTV||10,000 L fuel tank|
|Environtment Management System Module|
DCOS-4 Managed Certification for Operations & Maintenance By EPI Certification
Our Network Operation Center / Security Operation Center provides high tech and inteligent realtime monitoring for our cloud service network and security infrastructure that operates 24/7. Managed by certified engineer and security analysts, combined with detailed monitoring and escalation procedure to achieve the highest level of availability and security.
Our datacomm service desk provides 24/7 incident management service with single point of contact for reporting. All incident will be handled effectively according to ITIL best practice.
With national coverage, local support and strong experience & knowledge, our service desk offers customizable SLA for different customer needs.
Certified with ISO 27001:2013 with the scope of : The management of Information Security in the provision of Data Center Management, Enterprise Hosting Services, Cloud Services, and Security Operation Center.
Certified with ISO 9001:2008 for Quality Management Systems with the scope of : The provision of ICT Solution Delivery & Project Management